Yesterday I finished my taxes with Turbo Tax. The reason it’s so late is that the shipping of my overnight software took them 2 weeks. I also had to go thru Intuit’s purchase customer service in New Delhi, India.
Another product of outsourcing.
But last night I hit a problem. I got an ‘error’ in my taxes. So I contacted the tax support folks. They were also in New Delhi. The answer I was given was, “Oh, you can ignore that and skip ahead.”
Now, check me on this. Is anyone else nervous about the idea of being advised on Federal taxes by someone in India? Especially when the advise is, “Oh just skip that part.”
I probably will no longer use Intuit software for American taxes while their support staff is outside the country.
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I made the transition from TurboTax to TaxCut when Intuit didn’t have an OS X version of TurboTax a year after OS X came out, and TaxCut did.
I haven’t looked back either. Plus, TaxCut offers a good string of rebates, ($10 rebate this year for buying the software. Cost of purchase rebate for buying and downloading the California module. Cost of filing rebate for electronically filing my taxes.)
You think you need an excuse for doing them “late” ?
I’m planning to do mine this weekend…