Tech support: “We’ve had a bug reported and I’ve traced it to a problem in the OS”
TS Mgr: “Tell them we don’t support it.”
Software Eng: “We’ve had a bug reported and I’ve traced it to a problem in the OS”
Eng Mgr: “Find a work around”
Why software engineers don’t like tech support….
Phphphptppbhht! Why TS doesn’t love Engineering Sometimes
“We’ve had a bug report and I’ve traced it to a problem in the OS”
“Escalate to development.”
“I did. They told me is isn’t supported, but if the user sacrifices his first born on a moonless night, it’ll kludge around it.”
Re: Phphphptppbhht! Why TS doesn’t love Engineering Sometimes
Wow, we never had human sacrafice in our department. What company were you at :?)
Re: Phphphptppbhht! Why TS doesn’t love Engineering Sometimes
Well I DID work in your company and it went more like this:
Tech support: “We’ve had a bug reported and I’ve traced it to a problem in the OS”
TS Mgr: “Tell them we don’t support it. If you don’t get off the phone in 3 minutes I’ll write you up.”
or
TS Mgr: “Stop forwarding case notes to the Software Development engineers” “I didn’t tell you this officially…but whatever you do don’t use the ELN Total Access software! It sucks and it hoses their OS but don’t tell the customer that.”
Then:
Software Eng: “We’ve had a bug reported and I’ve traced it to a problem in the OS…oh well”
Eng Mgr: “Hey we got a Unreal Tournament LAN game going lock the door and bring me a donut!”
Just this week:
Support: There’s a problem with one of the reports. Well… there you go then.
Me: And that might be…?
Support: The person says that in the old release they used to be able to do (such and such), but as of the new release they can’t.
Me: