I have a phone line for my Apolo Productions work. The phone is listed as “Apolo Productions.”<\/p>\n
I get constant calls from Vendors that want me to lease credit card machines. I also get calls from agencies who want to list us.<\/p>\n
So far this has got to be one of the stupidest script bound<\/i> callers I have ever received:<\/p>\n
AP: Me on the phone as Apolo Productions
\nCA: Caller<\/p>\n
Phone: (Ring)
\nAP: “Apolo Productions…”
\nCA:” Hi this is Info…USA. Have we reached the business, ‘Apolo Productions?'”
\nAP: “That’d be why we answer the phone Apolo Productions” (smiling chuckle)
\nCA: “And is it that you’re located in Sunomish… Washington?”
\nAP: “Yes we are…may I ask who you are and why you’re asking these questions?”
\nCA: “Sure. This is Info…USA. We provide information for online search engines. We’re just calling to do our updates.”
\n(Ed: I’ve never heard of Info, USA. We’ve never given them information to update in the first place)
\nAP: “Yeah.. Okay. You’re calling to do an update for…. your services?”
\nCA: “Yes sir. We provide information for online search engines. Such as Yahoo Yellow Pages and we’re just calling to do our updates.”
\nAP: “What information do you need?”
\nCA: “Are you still located in Shunomish… Washington” (Ed: Question was already answered)
\nAP: “Sno-homish.”
\nCA: “Snohomish, I’m sorry… (lists zip)”
\nAP: “That’s Correct”
\nCA: “And what is the address for this location”
\nAP: “It’s unpublished”
\nCA: “Is there a separate mailing address?”
\nAP: “Basically, we take electronic contact only.”
\nCA: “And what is the name of the owner of President, working at this location?” (Ed: As opposed to the owner working at our second location?)
\nAP: Andrei Freeman
\nCA: “And what is Mr. Freeman’s job title?”
\nAP: (Pause due to the question) Owner or president.
\nCA: “And how many employees work at this location.”
\nAP: Long thoughtful pause. Sounds of counting… “One… We’re big time here.”
\nCA: “And may I have Mr. Freeman’s email, if there is one available?.”
\nAP: (I give my apolo email)
\nCA: “And may I have your job title sir?”
\nAP: “Owner or president”
\nCA: “Okay, thank you sir. And you have a wonderful day.”
\nAP: “Thank you so much”<\/p>\n
Now, I will admit… I was a bit of a smart ass on this call. I was never snide in my voice. But I have to admit… from question one my respect for whoever was going thru their phone script dropped to zero.<\/p>\n
The person on the line was always Stepford-plesant. Never reacted to anything that was said. Pressed on thru the script regardless of the obviousness of the situations. I am slowly coming to the opinion that any company that feels this is the level of customer interaction they should offer is a company that really isn’t worth my time.<\/p>\n
Just my morning rant. Off to the office.<\/p>\n