{"id":2012,"date":"2006-10-14T11:27:00","date_gmt":"2006-10-14T17:27:00","guid":{"rendered":"http:\/\/www.lordandrei.com\/blog\/?p=2012"},"modified":"2006-10-14T11:27:00","modified_gmt":"2006-10-14T17:27:00","slug":"im-just-gonna-paste-the-conversation-as-is","status":"publish","type":"post","link":"http:\/\/www.lordandrei.com\/blog\/2006\/10\/14\/im-just-gonna-paste-the-conversation-as-is\/","title":{"rendered":"I’m just gonna paste the conversation as is…"},"content":{"rendered":"

I hate customer service. I hate scripts that they follow, I hate the fact that they are too oblivious to see a problem when explained.<\/p>\n

It can make one understand why there are people who go on shooting sprees.<\/p>\n

The Transcript:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

\n2:05 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nHello, Andrei<\/b>. Can I help you with anything today?<\/span><\/font><\/td>\n<\/tr>\n

\n2:04 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\nPaid for 2nd day air on order #11881. Tracking says it’s shipping as ground.<\/span><\/font><\/td>\n<\/tr>\n

\n2:05 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nOk. <\/span><\/font><\/td>\n<\/tr>\n

\n2:05 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\nDon’t know if I will receive it in time for when I need it. Also confused as to what happened for the money I paid for 2nd day air shipping.<\/span><\/font><\/td>\n<\/tr>\n

\n2:05 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\n$22.08 to pay for ground seems very wrong<\/span><\/font><\/td>\n<\/tr>\n

\n2:06 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nI would suggest sending an email about the money that you paid with this link: <\/span><\/font><\/td>\n<\/tr>\n

\n2:06 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nhttp:\/\/www.ourcompany<\/i>.com\/contact_us.php<\/span><\/font><\/td>\n<\/tr>\n

\n2:06 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nI will look at your order for you.<\/span><\/font><\/td>\n<\/tr>\n

\n2:06 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\nThanks… I’ve got it up on my screen at the moment. It’s definitely showing that I paid 2nd day air<\/span><\/font><\/td>\n<\/tr>\n

\n2:06 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nOne moment please.<\/span><\/font><\/td>\n<\/tr>\n

\n2:09 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nSorry. I will be with you in one moment. I am looking at your order.<\/span><\/font><\/td>\n<\/tr>\n

\n2:10 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nYour order says that it has been shipped, so it should be there within two to three days.<\/span><\/font><\/td>\n<\/tr>\n

\n2:11 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\nYes, but if you click on the tracking number for the order. UPS says it is shipping Ground. And will not be here for 4 business days<\/span><\/font><\/td>\n<\/tr>\n

\n2:11 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\nAnd as it shipped on Friday that’s 5 business days<\/span><\/font><\/td>\n<\/tr>\n

\n2:12 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nOk. One moment please<\/span><\/font><\/td>\n<\/tr>\n

\n2:14 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nI see that it is in Hodgkins, IL. It should be in within the next couple of days. <\/span><\/font><\/td>\n<\/tr>\n

\n2:14 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\nSo, we’re not going to establish why I paid for 2nd day air and got Ground shipping?<\/span><\/font><\/td>\n<\/tr>\n

\n2:15 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nI have nothing to do with that. I would suggest emailing the company. <\/span><\/font><\/td>\n<\/tr>\n

\n2:15 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nwith this link.<\/span><\/font><\/td>\n<\/tr>\n

\n2:15 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nhttp:\/\/www.ourcompany<\/i>.com\/contact_us.php<\/span><\/font><\/td>\n<\/tr>\n

\n2:15 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\nAre assumed you were a representative of the company. Since this is their customer support chat line \ud83d\ude09<\/span><\/font><\/td>\n<\/tr>\n

\n2:15 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\n(Are –> I) I assumed…<\/span><\/font><\/td>\n<\/tr>\n

\n2:16 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nI am. I just don’t have anything to do with money.<\/span><\/font><\/td>\n<\/tr>\n

\n2:16 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\nRight. I’ll email the company. Needless to say… I am a bit unpleased.<\/span><\/font><\/td>\n<\/tr>\n

\n2:17 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nI am sorry about that.<\/span><\/font><\/td>\n<\/tr>\n

\n2:18 PM<\/font><\/span><\/td>\n
\nAndrei:<\/span><\/font><\/td>\n
\nthank you<\/span><\/font><\/td>\n<\/tr>\n

\n2:18 PM<\/font><\/span><\/td>\n
\nTaylor:<\/span><\/font><\/td>\n
\nSorry I couldn’t be more helpful. Thank you for stopping by our website!<\/span><\/font><\/td>\n<\/tr>\n<\/table>\n

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