Tag Archive: Support


menacing-bearded-man-angryNote: Comments are mine, unedited, and at times… stream of conscious. Not everything is researched as well as it could be. A lot is based on impression and what I have seen. So I expect people to complain about minutiae more than the spirit behind this posting. I do welcome ALL comments. I will respond to as many as I can. I will potentially disagree… or I may say, quite frankly… I didn’t see it that way. But I have a strong feeling on this and I need to put it out there, even if nobody reads it.

It is November, or as several misguided people are calling it Movember.

From Wikipedia: Movember (a portmanteau from moustache and “November”) is an annual event involving the growing of moustaches during the month of November to raise awareness of men’s health issues, such as prostate cancer and other male cancers, and associated charities. The Movember Foundation runs the Movember charity event, housed at Movember.com. The goal of Movember is to “change the face of men’s health.”

I appreciate the fact that an organisation has decided to be YA (yet another) point of donation for Cancer research. Granted, like many of these organisations of late there are several immediate issues.

  1. Operating costs temper the amount that goes for research The American Cancer Society took in just shy of 1 (B) Billion dollars; over 25% went back into Management and Fund Raising.
  2. The average participant is in it for the coolness factor and not for the donation. This seems like an over generalisation but during this month, walk around your office. See how many men are growing their moustaches and ask them about it. How many really want to talk about Cancer? How many have made a donation? You may be upset to find out. And I’ve done this in past offices. The numbers are worse than some of the charities.
  3. We’ll get back to how this is a spin-off of Breast cancer month and my issues with that.
  4. And the thing that pisses me off more than anything about Movember

What kind of an ass thinks the best way to gain awareness for Cancer is to GROW hair?!?!

In the case of Movember, they are very clear about the rules (but not about what the Administrative expenses are.)

  1. Once signed up a “Mo Bro” must begin the 1st with a clean-shaven face.
  2. For the entire month each “Mo Bro” must grow and groom a moustache
  3. Don’t fake it. No beards, no goatees, no fake moustaches
  4. Use the power of the Moustache to create conversations about men’s health and to raise funds for prostate cancer, testicular cancer and mental health.
  5. Each “Mo Bro” must conduct himself like a true gentleman…

Let’s start with the spectacle of charity.
In Judaism Maimonides points out that one of the highest forms of charity is:

“…to give to the poor without knowing to whom one gives, and without the recipient knowing from who he received. For this is performing a mitzvah solely for the sake of Heaven. This is like the “anonymous fund” that was in the Holy Temple. There the righteous gave in secret, and the good poor profited in secret. Giving to a charity fund is similar to this mode of charity, though one should not contribute to a charity fund unless one knows that the person appointed over the fund is trustworthy and wise and a proper administrator, like Rabbi Chananyah ben Teradyon.”

Of course not everyone is Jewish, and (at least Orthodox) Jews aren’t supposed to shave… So I guess the attitude of not making spectacle really doesn’t hold water for most. However, this pervasive attitude towards, “Show me something in support” tends to show up as “Wear Jeans if you support, foo” in High Schools. So, whoever didn’t get the memo and wore jeans has just been labeled as ‘in support.’ And when that is “Teach the Christian Bible in our school” maybe you would have preferred not to.

But lets talk about the growing of hair for raising awareness for Cancer patients. Simply, it misses the boat. 100%. How many people have I seen die from cancer? One. How many people have I seen die from cancer? One TOO MANY. Let me tell you… growing hair and conducting themselves like true gentlemen? It’s not on their list. If you want to raise the topic of cancer… let’s shave everything. Including body hair. (And as a very furry man, I know what that would entail) And that means all of it. Or if you like, leave a few clumps. Then try reducing your diet down to about 200 calories a day. People see the happy, fun side of Cancer… Except when people talk about a lost loved one… But those are just stories. It can’t be as bad as they make it out to be.

One of the most supportive things I have seen for a recovering cancer patient is when friends and family shave their heads in support. This isn’t for discussion. This is to show the human being recovering person that they are loved, and should not feel embarrassed or ashamed. Because as corny as it sounds, love and support go further in recovery than ostracisation and embarrassment.

Cancer is a disease. Not a theme. Many of these people have lost parts of themselves in the hopes that they won’t lose more… like their lives. They pray for the words ‘benign’ and ‘remission’. But in the meantime as “Bro’s” once again stand up and say ‘what about us. We’re downtrodden too.’ Lest we forget Breast Cancer; or what has become the pink ribbon brand that far too many refer to as “Save the Boobies”

But this time, instead of being told to grow hair, now we are painting the disease in Pepto-Bismo pink. (I suppose at least this is closer to the cause because Pepto is designed to curb vomiting which for the cancer patient is pretty much the norm. Honestly, if you want a good colour, perhaps vomit olive and beige might be best. But that’s not exactly pretty and of course this isn’t women’s health; it’s more about ‘the pretty.’ (By the way, pink ribbons… stolen from a woman in 1979 who (inspired by the Tony Orlando song) tied ribbons around trees in the hopes that she would see her husband again who had been taken hostage in Iran. So, the next time you see a ribbon… it originally meant, “will I see you again?”

The ribbon isn’t the problem so much as “Once again” it’s using pink and branding the movement, not helping the women who are suffering, losing so much, and dying. Breast cancer awareness is more about getting people talking about Breast cancer than doing something about it and from a high percentage of actual people suffering from Cancer; it’s really not about their welfare. There are some excellent articles
– Wikipedia’s reference on “Breast Cancer Culture” http://en.wikipedia.org/wiki/Breast_cancer_awareness#Breast_cancer_culture
– Jezebel.com – Save the women not the Boobies http://jezebel.com/5953952/save-the-women-not-the-boobies
– Jezebel.com – The NFL’s Campaign Against Breast Cancer is a Total Scam http://jezebel.com/5950971/the-nfls-campaign-against-breast-cancer-is-a-total-scam?tag=breast-intentions

For as much as a man may be embarrassed to have to be bald. Women are not afforded the same social grace to be a recovering victim of cancer. Women are encouraged to hide behind wigs because the appearance is more important than the educating of others. And the worst part of all are the throngs of people so insistent on saving the boobies, that the numbers of people who a repulsed or push away a woman who has had to lose a breast. It was said that a fetish is having something one needs to be aroused. It is a sad concept to know the number of people who have breast fetishes.

Do I speak for any person who suffers from any cancer? No. Do I have any idea what it’s like to suffer from Cancer? No. But what I will do is see through the morass of pathos avoiding commercialism and put my money and time where it will do the most good.

So this year as you put away your pink… In Pittsburgh, there is a fountain downtown at Gateway Center where the water is tinted pink. I often joke that the irony is that the squirrels are likely getting cancer from the dyes. As you trade in your pink for moustache wax…

Stop, and consider just donating the money, spending time helping someone who is suffering or recovering from Cancer. And make the conversation about the people and the disease… and not about seeing pink-soled cleats, buying overpriced merchandise that donates 10 cents on the dollar, or how handlebars really will impress the gals.

I for one… will not be shaving for Movember. But I will shave for a loved one, a friend, or coworker, or just someone who needs the support and kinship. I am fortunate… I grow a full beard in 3 days. I do not have breasts; I have a working prostate and working testicles. There are others who have so much beyond what they are losing or have lost. Make them see what is left that is fortunate so that they don’t spend time suffering.

-=-=-

Dearest Chris… I gladly came to you in the hospital even though at the time the sight of dying scared me nearly to paralysis. At your service I cried for at least 15 minutes. I loved you in my heart more that I could ever communicate and more than you’d ever believe. I see your smile in my heart sometimes when I look in the eyes of my son who carries your name in remembrance.

I wish you’d had the medical coverage and care that would have detected this before it was too late. I’m glad that so many of your friends were around to keep a smile on your face for as long as we could. The number of people who shaved their heads for you; the number of clergy that you taught and guided who wanted to be the one to deliver you communion from masses.

I miss you so much.

CPT Sampson Luke and FamilyI don’t talk about my blood family very often. I’m not just referring to online. My first cousin who is just a year younger than myself, lost her husband suddenly a little over a month ago. CPT Samson T. Luke was on a National Guard drill weekend. The family was notified that his death was an “active” status death. Two weeks later this was changed with no explanation to “inactive” death status. As a result much of the monetary, education, and health care, and funereal benefits are being denied that were previously promised. You can see more on this story from an excerpt of a CNN report.

CPT Luke leaves behind my cousin Miranda and their four children. This is an urgent matter as Miranda has been left fighting the DoD for the benefits promised rather than taking care of her family and trying to move on from this horrible tragedy. The Department of Defense is deciding if the family is eligible to receive benefits they had been promised and are entitled. If you feel moved to help  please cut and paste the letter below, dating and signing your name and address and mailing as quickly as possible as this is a time sensitive matter. Please feel free to distribute this letter to anyone that may want to help. Thank you advance for your support.

DATE
Dr. Robert Gates
U.S. Secretary of Defense
1000 Defense Pentagon
Washington D.C. 20301

Dr. Gates,

I am writing on behalf of CPT Samson T. Luke’s family. CPT Luke passed away January 10, 2010 during a Arkansas National Guard drill weekend. His wife, Miranda, and their four children were told Sam’s death was an “active” status death. Two and a half weeks later CPT Luke’s status was inexplicably changed to an “inactive” death status. This action denies the family the monetary, education, health care benefits and funeral expenses that were promised.

CPT Luke was active duty Army and now in the National Guard for over a decade serving two times in Iraq. Sam’s family has supported Sam and the military throughout his career.
This family has been through so much. They deserve the proper consideration in this matter. Please return CPT Luke’s death status back to “active” and help this military widow provide for their four young children during this difficult time.

This situation is of the utmost concern to me and I would like be kept informed of the resolution of this matter. I can be reached at:

YOUR NAME
YOUR ADDRESS
AND/OR EMAIL

Sincerely,
SIGNATURE

(With all due respect. Please forgive the 15 second preceding commercial)

So, Friday started with me flooding the Internet with unwanted spam. As of yet I have not worked up the cojones to attempt to turn on that faucet again.

While I do offer Internet services this comes at a price. I maintain a business-calibre level of data throughput. My ISP has an average priced package for this. It is “Average” in my opinion insofar as considering the cost of service compared with the speed of the connection compared with the quality of service and support. Actually, putting it down that way may make me have to reconsider my rating.

Part of this package includes a strip of static IP addresses. Most people with Internet get dynamic addresses. What this means is that you have whatever address you are allocated and that’s fine. The reason for Static is because you need a permanent address that people can get to. This is why you can get to Google or Yahoo, but people can’t necessarily find you when you’re on a chat client.

One of the problems that I’ve been suffering is slow download speed and intermittent download “drop-out.” This sounds horrid for my customers, but their download is my upload. My upload has always worked as good if not better than advertised. This download issue has basically been presenting itself as getting 40-60% the download speed I’m paying for.

I had a tech come out early last week. He was running late. No one called to tell me. This was a bit of an annoyance. I do run my business out of my house; so it’s not like my IT department is meeting with the CEO randomly. It does however mean that 3pm – 5pm cuts into my toddler’s dinner when you show up an hour late to start. (Without calling)

45 minutes later. The line looks okay but the speed problem must be internal. “Shrug” says the tech and shuffles off. On Friday another tech shows up to swap out my DSL modem. Normally this will only create about 10 minutes of downtime. He says it might be 15 if the tech in the home office in Kentucky doesn’t do his job quickly.

Actually, the tech in Kentucky does the job in 5 minutes. Of course now my internal network has to be reset. This of course is my bailiwick so I send the tech on his way. Now, the nifty part of this is that my publically served sites are on external static IP addresses. Anything on my internal network shouldn’t affect them.

This is about the time my wife tells me that the internal network has failed. I explain that I have to reset it. Thirty minutes later it’s not working. Internally, I have a DNS server. The internal network is effectively one of my static addresses served via secure WiFi via NAT. For some reason, the WiFi Network has stopped talking to the DNS server altogether. I can ping the server. I can even do NSLOOKUP on the server. I just can’t get the network to do the resolving.

This situation also inconveniences my wife who’s trying to get information and files from our server for her web site and for an art project she’s trying to muster the energy to do for a colleague. The network is frustrating her and in turn really p*£&ing me off! I’m getting short of patience because I just don’t know why things aren’t working.

This disaster proceeds to burn the better part of 3 hours. I reset all the WiFi devices at least 10 times. I reboot the server (3 minute down times) at least 3 times. I finally change all the internal IP addresses and in doing so, make a bizarre mistake. I let the main WiFi unit choose it’s own address. DNS starts moving. But there’s a problem. Now the web server won’t come back up. Ah, there’s a conflict. The WiFi has decided it WANTS one of my served domains. (My wife’s gallery and blog)… Fine… I give her domain the old WiFi Address. Web Server is coming up. DNS is working. Another hour shot to hell.

It is now about 3 pm. I still have no clue what went wrong. I put my wife’s IP address into the server but that takes at least 30 minutes to propagate for me. I go to see if it’s propagated and I can’t hit the site. The network refuses to let me go to the server. (This is a situation we refer to as ITWTF) Then it hits me. I ping the domain’s IP address (this is effectively a “Knock knock…anyone home?”) The ping cannot go to the address. This address does not resolve.

Oh for heaven’s sake. I proceed to ping every one of my Static IPs. Of the n addresses I control. I can ping the first n/2 – 1. So, if I had for example 25, I can now reach 11. The mis-provisioned my account and dropped half of my addresses. I’ve killed the past 4 hours diagnosing a problem that one idiot tech screwed up by transposing ONE DIGIT.

The saving grace is that I prioritize my sites. The paying customers are on the lowest (smallest) IP cluster. As a result, those servers never even blinked at the networking mis-configuration. Some of my personal and favour-domains… those got knocked off for the better part of 4 hrs. I called up my ISP’s ‘elevated support center.’

I have access to the elevated support center because I have a problem that’s been open for the better part of 2 months and I mouthed off on Twitter about the problems I’d been having. When ESC (an ironic acronym) heard about the mistake and the amount of time both my wife and I lost… they were QUICK to fix it. They also offered me a token credit on the bill for the month.

Since then I have put all the IP addresses back where they are supposed to be. My internal network is still ‘renumbered’ because that wasn’t the problem and I just don’t want to put it back again yet. (Maybe later in the week) Less-Than-Humourously, the original problem still exists.

On the upside… on Saturday and Sunday despite this entire disaster happening, I picked up a new hosting customer from GoDaddy who’s been VERY happy with the level of service since joining my server.

Hopefully, I can bring in more paying hosting clients while I’m at it.

I’m a regular user of EA’s online game site. Pogo

This evening I received an error message. So I wrote a VERY long post to their support division. And internally… I really don’t think I’m going to let this one lie… especially if I get crapped on by some outsourced tech support pre-fashioned script.

I invite you to read the rather biting letter. But I really don’t think most of my readers are that interested.

A site I used to like sends me weekly email about the new downloadable games. Over the last few months it’s dwindled from 3 games (2 mac) to 4 games (1 mac) to.. another version of Bejeweled every 2 months.

Today’s email listed 2 games “Available for PC” and one other game “Not available for Mac”…

So I wrote them…


I have decided to terminate my subscription to (Your Company). I have removed my email from the automatic newsletter mailings. I’m writing this to explain why.

When I first discovered GameHouse you were releasing some very enjoyable games on both the Mac as well as the PC. I am (possibly obvious by my ordering) a Mac user.

Over the last year the selections on the site have become grimmer and frankly insulting to a Mac user. For a while you had to dig through the list to find the “Mac Game”… Now they are pretty much entirely eliminated. I use the term insulting because your feature games now list, “Available for the PC” several times and then often add one that is specifically, “Not available for the Mac.”

In short terms. It’s obvious to an end user you’re no longer giving serious support to the platform, but have not taken the time to admit it. And to an educated end user… this is not going to be taken well.

I’m writing in the (perceivably vain) attempt to say that I feel badly. Because I did like the games that (you) sold. I bought them regularly.

Even as the Mac platform grows in market share, it is obvious that some companies no longer desire to invest in the platform. I will issue the same warning that I do to all companies in this situation. This is a bad business decision.

When a company turns its back on Mac users. They leave and they don’t come back. Even when the company shows interest again.

I welcome a response to this email. But sadly, having worked in the computer industry for over 20 years… I sadly do not expect a response.

Regards,
Andrei Freeman
-Former (your company) Customer.
P.S. My attempts to format this email are thwarted by your web posting page.

The post script is because all attempts to use the spacing above failed. It sent looking like one large run on paragraph.